Non Delivery- Claims for non delivery must be made in writing to the Company within 10 days of date of despatch shown on invoice.
Damage or Short Delivery - Damage/shortages must be noted on Carriers Delivery Sheet immediately and notice in writing given to the Company within 3 days of receipt of goods.
Return of Goods - No goods (other than goods which reach the customers in an unusable condition) may be returned without the prior written consent of The Company. Where The Company consents to such return, the goods must be received from the customer in good condition, and the customer agrees to pay an administrative handling charge of 20% of the invoice value of the goods returned. It is our normal practice to replace any merchandise which might reach customers in an unusable condition. No handling charge will be made under these circumstances. It would help if goods which are being returned to us for examination prior to replacement, are thoroughly cleaned and adequately packed before despatch.